Summary 

Extensive experience solving and managing challenges in instructional systems design, Web site design, multimedia programming and computer programming. Certified Instructional Designer (classroom, computer-based training and Web-based training), Certified Webmaster, Systems Analyst and Computer Programmer. Graduate degree in Mathematics and Statistics. Successfully operated in politically sensitive areas. Cooperative team player communicating effectively with technical and non-technical associates.

Worked on a select, multi-disciplinary task force to design and develop Web-based training for Siebel 7.5 CRM software, used to sell, activate, fulfill and service wireless customers.

Developed a blended curriculum of instructor-led and self-paced training for sales and service representatives with separate tracks for over a dozen job roles.

Coordinated training content with employee relations and change management experts to support a culture shift from the previous software, adding motivational elements, selling skills, verifiable software proficiency, and customer service knowledge to the curriculum.

Incorporated meaningful, interactive elements, including complete simulation of software functions, to support performance-based learning objectives.

Developed training to be delivered via Web conferencing software and a virtual classroom in a high-profile effort to increase the productivity of sales representatives.

Skills and Achievements 

E-learning Design and Development— Honeywell/Alerton

Worked within strict timelines to design and develop effective product training for building automation and control products using demos (show me) and simulations (let me try). Developed e-learning curriculum for certification of Alerton BACtalk engineers.

Met aggressive and rigid schedules.

Curriculum Design—T-Mobile USA

Worked with cross-functional teams to train newly hired sales agents to integrate with T-Mobile’s culture and values and learn T-Mobile’s products, services and processes.

Researched training needs, developed objectives, and wrote and developed training. Met aggressive and rigid schedules.

Increased participant interaction in Web conferencing for distance learning using the ANGEL learning management system. Created interactive Breeze meetings. Developed engaging systems training using Captivate.

Curriculum Design—Safeco Insurance

Worked with cross-functional teams to train sales agents to use Safeco automated systems to quote and issue Safeco insurance products. Researched training needs, developed objectives, and wrote and developed training. Managed the relationship with other training departments. Met aggressive and rigid schedules.

Developed training to be delivered via Web conferencing software (Centra) in a high-profile effort to increase the productivity of sales agents. Tasks include developing self-paced and Web-based training solutions.

Instructional Systems Design—AT&T Wireless

Worked on a select, multi-disciplinary task force to design and develop Web-based training for Siebel 7.5 CRM software, used to sell, activate, fulfill and service wireless customers.

Developed a blended curriculum of instructor-led and self-paced training for sales and service representatives with separate tracks for over a dozen job roles.

Coordinated training content with employee relations and change management experts to support a culture shift from the previous software, adding motivational elements, selling skills, verifiable software proficiency, and customer service knowledge to the curriculum.

Incorporated wherever possible, meaningful, interactive elements, including complete simulation of software functions, to support performance-based learning objectives.

Worked with cross-functional teams to support national product launches. Met aggressive and rigid schedules.

Researched training needs, developed objectives, and wrote and developed training.

Wrote classroom training for selling wireless data solutions for enterprise sales representatives.

Developed software simulations for demonstration, learning and assessment for Web delivery.

Instructional Design for Computer-based Training—Food Services of America

Design, development, storyboarding, completion and delivery of a course to train Sales Associates about product knowledge and selling skills.

Instructional Design and Web-based Training— The Boeing Company

Mastered the WebSPOT Web-based training system, creating interactive pages to educate 60,000 Boeing employees in the fundamental concepts of the DCAC/MRM system, designed to revamp the way Boeing manages the design and assembly of airplanes.

Met strict deadlines in a 29–day development cycle, using DreamWeaver in a cgi-based Web delivery system.

Pioneered innovative ways to present complex concepts and processes, and to simulate actions in software programs using dynamic HTML and cascading style sheets.

Instructional Design and Technical Writing—ABCNews.com/Starwave

Designed and implemented corporate intranet-based (Starwave/Internet Ventures/ABCNEWS.com) training system to train journalists to use the company's proprietary HTML-authoring tool. Designed online help and training for affiliate publishing and MoneyScope product.

Computer-based Training—Seafirst Bank Multimedia Productions

Trained team in the unique features of CD-interactive technology, resulting in design changes that resulted in a "doable" project that met design criteria as closely as possible. Projected return on investment was $280,000 per year by reducing on-site training and travel expenses, resulting in projected payback of the projects costs in less than three years for the five-year life of the project.

Creatively addressed differences between project requirements and limitations of the authoring software while managing a politically sensitive situation.

Reengineered storyboards for Teller Training content, adapting it to CD-i format, resulting in a realistic project for that medium. Negotiated changes in authoring software to allow us to author the title according to the design criteria.

Created a modular structure for the title (essentially, a template) that allowed it to be modified and expanded for other projects, thus shortening the development time for the remaining two modules.

Designed student registration, tracking and communications module, and worked with its programmers to debug and implement. These features could not be incorporated into the authoring tool and were necessary to meet the project's design criteria. They allowed the CD-i player to dial up a central server to transmit students' scores for analysis of the student's progress, thus allowing the instructor to plan classroom training.

Multimedia and Web Programming—Web site design and programming (personal contracting)

Mastered HTML, including tables, frames, forms; use of CGI scripts, Java applets and JavaScript; site analysis and design. Used Illustrator, Photoshop, BBEdit, HomeSite, Fetch, SSH and Telnet.

Created a new site to establish an Internet identity for a new insurance company. Integrated its existing logo into Web pages, identified the company's key selling points and developed content to make the site a resource for those shopping for insurance. Updated and upgraded the site as the company grew.

Programming and Systems Analysis—Middle South Utilities, S & Q Clothiers

Experienced Programmer/Analyst and Systems Analyst using PL/I, COBOL, FORTRAN and BASIC.

Designed and debugged an entirely new system for general ledger, accounts payable, accounts receivable, inventory, sales audit and merchandise reporting on time and within budget. Trained a new programmer how to test and debug COBOL programs.

Troubleshooting and Analysis—Seafirst Bank, Middle South Utilities, S & Q Clothiers

Analyzed and solved software problems that occurred during customer billing, recommended and implements specific solutions, resulting in quick and accurate resumption of billing procedures.

Troubleshot (difficult) installation of SCSI CD recorder for writing CDs and resolved conflicts with other hardware and software.

Identified problems of slow operation of a software system and made necessary adjustments in operating system parameters, reducing time to change programs and load data by 75%.

Classroom Training—Tarrant County Junior College, Tarleton State College

Developed course for College Algebra based on axioms, theorems and deductive proof.

Developed courses for Mathematics for Liberal Arts based on behavioral objectives.

Designed and verified a placement test for College Algebra that predicted with 95% accuracy students who needed remediation.

Employment History 

Honeywell/Alerton Senior e-Learning specialist, 1/2008-7/2013

Perform curriculum design and development, e-learning creation and development using Captivate, PowerPoint and Adobe Presenter for self-paced, online training for Alerton system engineer certification.

Back to Achievements

Honeywell/Alerton (Manpower Professional)  Instructional Designer and Curriculum Developer (contract), 11/06-4/07

Performed curriculum design and development, created presentations using Captivate, PowerPoint and Breeze Presenter for self-paced, online training for building automation products.

Back to Achievements

T-Mobile/TechLink NW  Instructional Designer and Curriculum Developer (contract), 10/05-10/06, 9-12/07

Performed needs analysis, curriculum design and development, created and managed a virtual classroom for training customer facing representatives in selling of wireless products and services.

Back to Achievements

Safeco Insurance  Curriculum Developer, 9/04–10/05

Performed needs analysis, course design and development of product-related training for customer facing representatives.

Back to Achievements

AT&T Wireless Instructional Designer, 2/01–5/04

Performed needs analysis, course design and development of product-related training for customer facing representatives.

Back to Achievements

Food Services of America Instructional Designer, 9/99–11/00

Instructional Designer for development of CD-ROM-based courses for Sales Associates. Supervised outsourcing of CD-ROM development. Chose and processed photographs and illustrations.

Back to Achievements

The Boeing Company Instructional Designer and Web Developer (contract work through MediaPro), 2/98–8/99

Instructional designer for Web-Based training for implementation of re-engineering program. Needs assessment, task analysis, course definition and lesson creation. Included design and implementation of dynamic HTML pages to simulate actions in software.

Back to Achievements

Starwave/Internet Ventures/ABCNEWS.com, Instructional Designer and Technical Writer (contract work through Sakson & Taylor), 8/97–1/98

Instructional Designer for training in Web publishing software, technical writer and on-line help writer.

Back to Achievements

Seafirst Bank, Instructional Designer and Multimedia Programmer, 11/89–5/97

Multimedia programming using CDMotion for CD-interactive. Designed and programmed training title for bank tellers. Participated in all skills from course design to graphics and sound preparation to asset tracking.

Forms Analyst: System analysis, project management, workflow analysis and form design using Freehand, Pagemaker, Photoshop and Excel.

Word Processing Tech III, Sr. Secretary: Database design, system analysis and form design. Creation of large documents and sales presentations using Freehand, Pagemaker, Word, Excel, PowerPoint and Persuasion.

Back to Achievements

Great Ideas! for the Professional Photographer, Owner, '88–93

Consulted with professional photographers on business management and marketing. Published Great Ideas! newsletter on semi-monthly basis.

Datablend Corporation, Director of Marketing, '87–88

National marketing and direct sales of industrial software product (Ladder Doctor) for programming programmable logic controllers. Developed marketing plan and coordinated advertising.

Bell Studios, Owner, '75–84

Owned and operated photography studio doing commercial, portrait and wedding photography, and photo restoration. Supervised 3 to 5 employees. Managed four-color printing projects from concept to product. Programmed general ledger and sales audit systems in BASIC.

Middle South Utilities and S & Q Clothiers, Systems Analyst, '69–75

Systems Analyst and Programmer Analyst for Customer Accounting (billing) system. Revised and extended a complex rate analysis system using floating point Boolean arithmetic in PL/I.

Designed and debugged an entirely new system in COBOL for general ledger, accounts payable, accounts receivable, inventory, sales audit and merchandise reporting on time and within budget. Trained a new programmer how to test and debug COBOL programs.

Back to Achievements

Tarleton State College, Tarrant County Junior College, Instructor of Mathematics, '65–69

Taught College Algebra, Mathematics for Liberal Arts and Probability and Statistics. Designed and validated placement test, established an alternative grading system similar to a curve.

Back to Achievements

Computer Experience

• Breeze, Webex and Centra Web conferencing, ANGEL and Moodle virtual classroom and learning management systems
• Perception assessment tools
• Word, Excel, PowerPoint, Visio, Project, Outlook
• Flash, Captivate, Breeze Presenter, Paint Shop Pro, Fireworks
• InDesign, Acrobat Professional, Illustrator, Photoshop
• Dreamweaver (with Coursebuilder), GoLive, BBEdit, Homesite
• Windows XP, Windows NT 4.0, 2000, 98, MSDOS, MacOS 7.1–X v10.4.11, Debian GNU Linux
• Netscape Navigator, Internet Explorer, Firefox, Safari, Outlook, Eudora Pro, Mac Mail
• Access, Filemaker Pro, MySQL
• Software simulation with Captivate, Firefly, and ViewletBuilder
• Evaluations with Perception and Moodle Quiz
• IBM and Sun SDK for Java
• IBM 370 MVS programming in PL/I; business programming in PASCAL, COBOL, BASIC and 6502 Assembler.

Educational Accomplishments

• Boeing Certified Training Professional, EnterTrainment, Inc./Everett Community College, 1999, GPA: 3.90
• Certified Instructional Designer, Mager Associates, 1996
• Certified Webmaster, Net Guru Technologies, 1997
• Writing Behavioral Objectives, extension course from University of Texas, Austin, grade A
• Systems Analysis and Programming, Honeywell Institute of Information Sciences, GPA: 4.0
• MA in Mathematics, University of Texas Austin, GPA: 4.0
• BA in Mathematics, Texas Lutheran College, GPA: 3.6
• Numerous courses in business, marketing, professional development and personal growth.

Related Experience 

• Received "Sterling Achievement" award during training for Mager & Associates' Criterion Referenced Instruction for certification as an instructional designer.
• Criterion Referenced Instruction; behavioral objectives; testing design and evaluation;
• As classroom instructor, developed alternative grading "curve," course development for classroom training.
• Exploited spreadsheet technology for business planning, pricing, forecasting and management.

Public Service Accomplishments

North Bend Masons (Unity Masonic Lodge)

Treasurer of Lodge, managing payroll, bookkeeping, and accounts payable.

Indian Hill Road Cooperative Association

Treasurer of road maintenance organization, managing billing, bookkeeping, and bank account.

The Big Dogs Investment Club

Financial Partner (treasurer) of investment club, maintaining partner information, portfolio history and performance, and managing equity acquisitions.

Webmaster of Global Education Action Network

Regularly update the Web site of GLEAN (www.gleansworld.org) with current content from teen expeditions to foreign lands.

Webmaster of Teach with Africa

Designed and maintain the Web site of Teach with Africa (www.teachwithafrica.org) whose purpose is to send teachers to the LEAP schools in Cape Town, South Africa.

Public Service Accomplishments (inactive)

Friends of Youth

Created a Flash presentation for the Celebration of Youth 2007 fundraising event.

Council for Prevention of Child Abuse and Neglect

Board secretary, serving on fund-raising and public relations committees.

Great Ideas! newsletter

Publisher and editor of a semi-monthly bulletin of sales, marketing and business tips for the professional photographer.

Pacific Northwest School of Professional Photography Foundation

Secretary and Treasurer. Planned and promoted one of the most financially successful of the annual schools for professional photographers.

The Washington Photographer

Edited and published this journal of the Professional Photographers of Washington, judged by Professional Photographers of America in 1992 as the second best photographic newsletter in its class in the United States.

Youth Leadership Council of Central Texas

Founded this council to conduct a Youth Leadership Salute honoring high school juniors in the top ten per cent of their classes academically and elected to a position of leadership.

St. Frances Episcopal Day School

As president and board member, led rebuilding of school with a 50% increase in enrollment.

Rotary Club

As Publicity Chairman, established the local Rotary Club with the media as a source of newsworthy community information.

Personal Information 

P.O. Box 1043
Snoqualmie, Washington 98065
(206) 617-3174 (mobile)
david@davidbach.net